Hosting Policies

Our Terms

Hosting Policies

Please read E-Global Innovative Sdn Bhd – 876669-K (hereinafter referred to as “E-Global”) Terms and Conditions for all its hosting services subscribers;


A. E-Global is the hosting solutions provider which offers disk space storage and data transfer services over the Internet through access to its Web Hosting Server, Virtual Web Server, FTP Server and SMTP & POP Mail Server services;

B. Customer is desirous of accepting E-Global’s hosting service for an agreed fee for a period of contract period (generally one (1) year) for its own usage purposes

Now It Is Agreed Between The Parties As Below:

The Internet is neither owned nor controlled by any one entity; therefore, E-Global can make no guarantee that any given reader shall be able to access E-Global’s server at any given time. E-Global represents that it shall make every good faith effort to ensure that its server is available as widely as possible and with as little service interruption as possible. NOW THEREFORE, in consideration of the mutual promises contained herein, the parties agree to the following policies which E-Global reserves the right to revise at any time: –

Services allowed – All services provided by E-Global will not be used for any purposes related to pirated software, computer viruses, hacking, warez, pornography, adult sites, gambling, liquor and any harmful, unethical, abusive, harassing and illegal materials and activities

Spam – Sending unsolicited commercial email (a.k.a. “spam”), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an E-Globalfocus email address or web site URL is prohibited. The use of E-Global’s servers as a mail drop for responses to activities described above is also prohibited. Accounts canceled due to spam will be billed a “clean up” fee of $500

Security – Attempts to manipulate E-Global’s servers or client web sites are prohibited. This includes, but is not limited to, attempting to gain unauthorized access to E-Global’s servers, mail bombing, or other means of deliberately overloading systems.

System Abuse – Includes, but is not limited to, excessive use of CPU resources or disk space, installing IRC bots, CGI scripts sharing with domains outside of E-Global, or other CGI scripts that use a disproportionate amount of system resources. E-Global will determine what constitutes system abuse.

Software / Multimedia Distribution – Accounts cannot to be used to distribute “cracked” versions of copyrighted software (a.k.a. warez), serial numbers for copyrighted software or copyrighted multimedia files (i.e. music files or MP3’s). Sites that contain links to pirated software or illegal contraband are also prohibited.

Policy Violation – If an account is used unlawfully or is in violation of the user policy, E-Global reserves the right to terminate the account without notice and without refunds. Files that violate the user policy are subject to deletion without notice. Clients violating the User Policy will be held responsible for damages to E-Global’s, including but not limited to, E-Global’s systems, servers, connectivity, reputation, business, service, network, operations, or equipment and may be assessed a $500 clean up fee. Determining what constitutes a policy violation is the sole discretion of E-Global’s.

Web Site Content Management – E-Global’s is not responsible for web site management or files lost or damaged by users. Web site construction and management is the responsibility of the client. Client-maintained backup of all site files is recommended, and should be maintained outside of E-Global Hosting’s network. System backups are intended to be used in the event of system failures and are not intended to be accessed to restore files to individual sites. A fee of $100 is applicable should a client require any files from our back up systems. We cannot guarantee that the files contained in our backup systems will be the most current copies available for a given site

System Updates – E-Global updates systems in real-time as queued batch processes. Therefore, any updates made to the system may not be immediate. These processing times may be changed at any time without notice. If a client or E-Global support personnel (authorized by a client) makes any modifications to a hosting account, the client is responsible to ensure that these updates have occurred.

Confidentiality – E-Global shall neither have nor exert any editorial or other subjective control over the substantive content of information, data and materials of the Customers unless as requested by customer by e-mail or fax. However, E-Global reserves the right to suspend and terminate the Services in the event of violations of the Services allowed or payment matter.

Direct Mailing – From time to time, E-Global may send you information about various products and services that may be of interest. We will not send you information of this type without specifically allowing you to “opt out” of such mailings. You can opt out by sending an e-mail to support@hostpro2u.com.

Log Files – Log files will be deleted on a periodic basis. Users are responsible for downloading their log files. It is recommended that clients who wish to maintain a history of their log files download them monthly.

Termination – This is a yearly hosting contract, however, this agreement may be terminated by either party as follow: –
Customer – within 30 days from our Invoice Date. No refund is allowed after the 30 days period.

E-Global Innovative – may terminate service under this agreement at any time, without penalty, if the Client fails to comply with the terms of this Agreement or upon an indication of credit problems including delinquent payments.

Indemnification/Disclaimer – E-Global does not guarantee that our services will be uninterrupted and will not be held liable for any claims resulting from the use or the inability to use E-Global’s Hosting services – including, but not limited to, service interruptions, Internet connnectivity problems, unauthorized access to E-Global’s servers, domain name registrar problems, DNS caching, Internet bandwidth congestion, power failures, and natural disasters.

By using E-Global services, the client agrees to indemnify and hold E-Global harmless against any liabilities arising out of defective products sold to customers from E-Global’s servers, personal injury or property damage caused by products or services sold or distributed from E-Global’s servers, any material that infringes or allegedly infringes on the rights of a third party available from E-Global’s servers, and any material that libels or allegedly libels a third party available from E-Global’s servers.

Disk Usage

If you exceed the allowed disk usage for your account you will be billed a rate of RM200 / USD 56 per 500 MB. Your disk usage is calculated by the average amount of disk space you have used each day in a calendar month. Please remember that the following items count against your disk usage:

All directories / files in your home directory, all directories / files in your anonymous FTP directory, your mailbox(es), and any database that you might be using.

Option: Pay As You Go - Support Service Charges

At Hostpro2u Support IT servicing and support lies at the very heart of our organisation, we offer a wide range of IT support services to meet the needs of modern day businesses from 24 hour emergency support to planned upgrades and updates
Name Register Transfer
Migrate Email RM 20 per email account Migrate email content from others hosting company
Migrate Email RM 20 per email account Migrate email within hosting server from surge mail to smarter mail
Migrate Website RM 150 (Simple Website) Migrate website to hosting plan
Migrate Website RM 500 (Complex Website) Migrate website to hosting plan
Malware Cleaning for Web Application RM 150 hour slot Restore from server backup copy, malware scan on website
Email Recovery RM 150 hour slot User accidently deleted their email
Website Recovery RM 200 hour slot Restore the website information and data from server backup copy
Trouble shoot RM 200 per hour (Min 1 hour) Installation Configuration
Clearing Messages off the Server Per Mailbox RM 50 per email account Clear all email from user's mailbox
Clearing Messages off the Server By Date Per Mailbox RM 150 per email account Clear all email from user's mailbox by date
Website Backup By Request RM 350 per website Backup website to external storage
Announcement: We wish to inform you Hostpro2u will now be operating under Exabytes. Click here for more information.